Your Privacy Matters

We’re committed to protecting your data and being transparent about how we use it.

This page explains what information we collect, how we use it, and the steps we take to keep it safe. If you have questions, we’re always here to help.

Our Commitment

Privacy Policy

Your privacy is important to us. This page explains how we collect, use, and protect your information when you use our website and services. We believe in transparency, security, and giving you control over your data.

Information We Collect

Personal Information You Provide: When you fill out forms on our site (such as contact, project inquiry, or newsletter signup), we may collect your name, email address, phone number, company, and any other details you choose to share.
Usage Data: We automatically collect information about how you interact with our website. This includes your IP address, browser type, device information, pages you visit, time spent on pages, referring URLs, and other diagnostic data. This helps us understand how our site is used and improve your experience.
Communications: If you contact us directly (by email or through our forms), we may keep a record of that correspondence to help resolve your inquiry and improve our support.

How We Use Your Information

To Provide Services: We use your information to respond to your requests, deliver our services, and communicate with you about your project or inquiry.
To Improve Our Website: Usage data helps us analyze trends, monitor site performance, and make our website more user-friendly and relevant.
To Send Updates: We may send you important updates, newsletters, or offers if you’ve opted in. You can unsubscribe at any time using the link in our emails.
To Ensure Security: We use data to detect and prevent fraud, abuse, or security threats to our website and users.

How We Protect Your Data

We take your security seriously and use a combination of technical, administrative, and physical safeguards to protect your data:

Encryption: Sensitive data is encrypted both in transit (using HTTPS) and at rest where possible.
Access Controls: Only authorized team members who need your information to perform their job have access to it. We use strong passwords and two-factor authentication where available.
Regular Reviews: We periodically review our security policies and practices to ensure your data remains protected.
No Selling or Unnecessary Sharing: We never sell your data. We only share it with trusted third parties when necessary to provide our services or comply with the law.

Your Choices & Contact

You’re in control. If you have questions or want to update or delete your information, just let us know.

Reach out any time via our contact form — we’re here to help.

Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences and settings.
Analyze how visitors use our site (for example, which pages are most popular).
Improve site performance and security.

You can control cookies through your browser settings. Most browsers let you block or delete cookies, but this may affect some features of our website. For more information, see your browser’s help section.

Data Retention

We only keep your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. For example:

Contact form submissions are kept until your inquiry is resolved, unless you request deletion sooner.
Analytics data is typically retained for up to 26 months, then deleted or anonymized.
If you request deletion of your data, we will remove it from our systems unless we are legally required to keep it.

When your data is no longer needed, we securely delete or anonymize it.

Third-Party Services

We may use trusted third-party services to help us operate our website and deliver our services. Examples include:

Analytics providers (like Google Analytics) to understand how our site is used.
Email and hosting providers to send communications and host our website securely.
Payment processors if you make a purchase or payment through our site.

These providers have their own privacy policies, and we encourage you to review them. We do not sell your data to anyone, and we only share what’s necessary for them to perform their services.

Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at info@matjilaandphiri.co.za and we will promptly remove that information from our records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make significant changes, we’ll let you know by posting a notice on our website or contacting you directly if appropriate. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our site means you accept the updated policy.

Last updated: December 21, 2025